Frequently Asked Questions (FAQs)

1. What is MAGWIP?

MAGWIP is an innovative online store that offers smart, practical, and stylish lifestyle products – starting with our signature item, the MAGWIP Towel Pro, a magnetic bath towel designed for convenience, privacy, and mobility. Our goal is to create functional items that make your everyday life easier while maintaining a modern design.

2. How do I place an order?

Ordering is easy! Simply browse our product page, select your preferred item and color, and add it to your cart. When you're ready, proceed to checkout, fill in your shipping information, and complete your payment. You’ll receive an email confirmation once your order is placed.

3. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure online payment methods. Our checkout process uses encryption to keep your payment details safe and secure.

4. Do you ship internationally?

Yes! MAGWIP ships worldwide. Shipping fees and delivery times may vary depending on your location. Full details will be available at checkout.

5. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery usually takes between 5 to 14 business days, depending on your region and the shipping option you select at checkout.

6. Can I return or exchange an item?

Absolutely. If you're not satisfied with your purchase, you may return or exchange it within 30 days of delivery. Items must be unused, in original condition, and with tags still attached. For full details, please see our Return Policy.

7. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your order directly from the courier’s website or through the tracking link we provide.

8. What should I do if I receive a damaged or incorrect item?

We’re sorry for any inconvenience. Please contact our support team within 7 days of receiving your order, including your order number and a photo of the damaged or incorrect item. We'll take care of the issue right away.